This section and the timescales indicated are only applicable to Mortgage Choices requests. Other requests, including requests for multiple changes, may take longer. We'll confirm timescales for processing these requests by separate cover.
Complete a product transfer application
Step 1
View our product selection to see what’s available via our buy to let or residential product transfer pages.
Step 2
Download and complete the Broker Authorisation Form and ensure its signed by all borrower(s).
Step 3
Return the Broker Authorisation Form by scanning and emailing it to brokertransfers@osb.co.uk. Please retain the original for your records.
We have introduced the ability to provide our Mortgage Choices Offer and Acceptance of Offer Form digitally via DocuSign.
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Issue Mortgage Choices Offer
Once we have checked and verified the information, we'll issue the Mortgage Choices Offer including an Acceptance of Offer Form.
We'll aim to do this within 7-10 working days of receiving your Broker Authorisation form.
Return an Acceptance of Offer form
To accept the Mortgage Choices Offer all borrowers will need to review, sign and date the Acceptance of Offer Form.
Product transfer completion
Once the product transfer has been completed, we'll send confirmation to the customer within 7-10 working days of completion.
We'll send any procuration fee to you within 30 days of completion, via your chosen payment method.
IMPORTANT
Please ensure the Acceptance of Offer Form is returned to us at least 5 working days before the end of the month. This will allow us time to process the product transfer to be effective from the 1st day of the following month.
If we don't receive the completed Acceptance of Offer Form within the above timescale, the customer’s mortgage will revert to the interest rate which was confirmed in their original Mortgage Offer.
If you apply for a product transfer more than 3 months before the expiry of an existing product then early repayment charges may be payable.