New Business & Criteria Enquires

If you've got a criteria question, a new business enquiry or need help with the registration process, the following contact options are for you. For existing cases, scroll to the drop down menu below for support options.

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Live chat

Our team are on hand to answer criteria queries on Live chat. Ensure cookies are enabled to access this function.

Live chat icon

Broker Liaison Team

As well as Live chat, our team are at the end of the phone on 01634 835791. From registration queries, to queries about criteria or our processes, get in touch to discuss.

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Office BDM

If you have a complex case query, your office BDM is at the end of the phone to take your call. Our dedicated and experienced business development managers are available to support you with your enquiry. Please use our search to contact your local BDM.

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Field BDM

Our field BDMs can also answer complex case queries and are available to meet face-to-face should you need it. Our dedicated and experienced business development managers are available to support you with your enquiry. Please use our search to contact your nearest field BDM.

Support for existing cases

If you’ve got a query about an existing case, use the drop down to filter the different ways you can get in touch with us.

Please Select
  • Please Select
  • Product transfer queries
  • Case updates
  • Completions queries
  • BTL Hub technical enquiries
  • Broker registration queries
Phone

01634 835791

Press option 0 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

Phone

Brokertransfers@krbs.com

Please log in to our product transfer portal for account numbers beginning with 0800

Phone

Broker Choices

OneSavings Bank
Sunderland
SR43 4AB

Phone

01634 835791

Press option 2, then option 2 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

Phone

OneSavings Banks

Sunderland
SR43 4AB

Phone

01634 835791

Press option 3 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

Phone

Completions

OneSavings Bank
Sunderland
SR43 4AB

Phone

03331 231417

Monday to Saturday 8am – 8pm Sunday 9am – 1pm

Phone

01634 835791

Press option 1 Monday to Friday 9am-5pm (note lines do not open until 9.30am on Wednesdays) Closed on bank holidays

BDM finder

If a case has got you scratching your head or it doesn’t quite fit our standard criteria then speak to your BDM.
They’re empowered to look into the background of a case with a flexible approach.

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Nearest BDM

'CM','IG','n','RM','e'

Office BDM

Jack Cope

I joined the company in 2021 as a school leaver after developing an interest in business and the financial services industry. I’m passionate about helping brokers and delivering a high quality service to build excellent relationships and generate new business. I’m currently studying CeMAP in order to provide an even better level of service to you and your clients.

Jack Cope

Nearest BDM

Helen Comben

I’ve been a business development manager for more than 17 years and have an extensive knowledge of the buy to let and residential markets. I really enjoy the challenge of finding ways to support complex scenarios clients may be facing and helping you to place your tricky cases.

Helen Comben

Nearest BDM

'LE','LN','NG','NR','PE'

Office BDM

Jignesh Mistry

I began my journey with the company in 2014 and held various sales and support-based roles before becoming a business development manager. My current role gives me the chance to build on the service we offer new and existing customers, and enables me to work closely with brokers to get the right results for their clients. I enjoy being able to add value and, more importantly, build long-term trusted relationships with my intermediary partners.

Jignesh Mistry

Nearest BDM

Kate Welland

I joined the company in 2019 from a previous business development position which covered the whole of the Midlands region. I bring over 15 years of experience in the financial services industry to the role and have a background in underwriting. I have a passion for the mortgage intermediary market and enjoy working with brokers, building long-lasting relationships and helping to find solutions to your clients’ complex mortgage needs.

Kate Welland

Nearest BDM

'DH','DL','DN','HD','HG','HU','HX','LS','NE','SR','TS','WF','YO'

Office BDM

Jordan Baker

I joined the company in 2023 as an office-based business development manager and I enjoy working closely with brokers, building trust and educating them about our products. My previous history of work in financial services has helped me to understand the kinds of challenges brokers face and how important it is for them to meet their customers’ expectations. Brokers can come to me with any criteria questions. I love problem solving and putting my knowledge to the test when helping with more complex cases. I welcome the opportunity to find a solution for them by seeing whether their case can fit with one or another of our brands.

Jordan Baker

Nearest BDM

Susan Baillie

I joined Kent Reliance for Intermediaries in February 2018, and have over 10 years' experience working as a business development manager in the North of England. With residential mortgage enquiries becoming more complex, I pride myself in my expertise in understanding complex income cases, as well as supporting applicants with complications with their credit profile.

Susan Baillie

Nearest BDM

'CR','EC','RH','SE','E1','E1W','E14','E16'

Office BDM

Nathan Chand

I’ve been with the company since 2018, starting as a lending assessor before becoming a buy to let underwriter nearly two years ago. I’ve worked in finance since 2014 in a variety of roles, including junior stock and foreign exchange broker, and my previous experience as an underwriter means I have a good understanding of our criteria and policies. No matter how complex a case, I’m here to support you from start to finish to ensure the best outcome for your clients.

Nathan Chand

Nearest BDM

Hayley Evans

I joined the company in 2018 and now support brokers in Surrey and the Central and South East London areas. I’m responsible for building and maintaining broker relationships within my patch, helping to bring in new business and promoting the buy to let and residential opportunities that we can provide. I’ve got more than 20 years of experience working with brokers and I pride myself on being someone you can turn to for support and to help you find solutions to your clients’ business needs.

Hayley Evans

Nearest BDM

'CW','DE','s','SK','ST','TF','WS','WV'

Office BDM

Amit Kumar

I started with the company in 2016 and have worked in a number of positions during my time here. After starting in the contact centre, I was promoted to a specialist role in 2018 before being given the opportunity to join the sales support team as a sales consultant in 2019. I love my current role as an office-based BDM as it gives me the opportunity to interact with brokers on a daily basis and work together to help achieve our mutual goal of providing the best possible service for your clients.

Amit Kumar

Nearest BDM

Samantha Brain

I’ve been working in financial services for more than 20 years and have gained a wealth of experience and knowledge over the course of my career. After joining the industry back in 1999, I took a career break to raise my daughter during which time I studied for a CeMAP qualification. This piqued an interest in specialist lending which led me to join the company in 2019. I enjoy being able to use my knowledge to help find solutions to your clients’ complex mortgage needs. I’m also passionate about delivering excellent standards of service and building long-lasting relationships with my broker partners.

Samantha Brain

Nearest BDM

'CB','CO','IP','LU','MK','NN','SG'

Office BDM

Jack Cope

I joined the company in 2021 as a school leaver after developing an interest in business and the financial services industry. I’m passionate about helping brokers and delivering a high quality service to build excellent relationships and generate new business. I’m currently studying CeMAP in order to provide an even better level of service to you and your clients.

Jack Cope

Nearest BDM

Nick O'Leary

I’ve been with the company as a business development manager since 2018. After qualifying as a mortgage consultant in 2009, I joined a large new build brokerage before deciding on a change of career path and becoming a BDM. I really enjoy interacting with brokers, helping to improve your knowledge and, most importantly, finding solutions that meet your clients’ needs.

Nick O'Leary

Nearest BDM

'GU','KT','SM','SW','TW','UB','w','WC'

Office BDM

Dhiraj Dhanda

I began my journey with the company in 2014 and held various sales and support-based roles before becoming a business development manager. My current role gives me the chance to build on the service we offer new and existing customers, and enables me to work closely with brokers to get the right results for their clients. I enjoy being able to add value and, more importantly, build long-term trusted relationships with my intermediary partners.

Dhiraj Dhanda

Nearest BDM

Melanie Merchant

I joined the company in 2022 and bring more than 20 years of sales and business development experience to the position. With a background as a broker and a BDM specialising in both buy to let and residential, I’m experienced in dealing with unusual enquiries and finding solutions for complex cases. There’s nothing I enjoy more than helping brokers spot new opportunities and I’m dedicated to supporting you in achieving your business goals.

Melanie Merchant

Nearest BDM

'AL','EN','HA','HP','NW','RG','SL','WD'

Office BDM

Jason Christopher

I joined the company in 2022 as a Broker Liaison Coordinator and have thoroughly enjoyed working and forming strong relationships with my clients. Becoming an office-based BDM felt like the next step for me as I wanted to bring my wealth of experience in customer service and management skills into the role to establish and build trust with a pool of brokers. From my previous roles, I understand the importance of creating and nurturing good business relationships and I’m really excited to have the opportunity to work with brokers to achieve our goal of providing excellent customer service for our clients.

Jason Christopher

Nearest BDM

Amanda Lammers

I joined the company after working as a mortgage broker and BDM in London for a number of years. My time spent working as a broker means I know the challenges you face and my role as a BDM helps me to support you with your cases. I’m responsible for building and maintaining broker relationships, and my goal is to make placing your clients’ cases with us as smooth and stress-free as possible.

Amanda Lammers

Nearest BDM

'BA','BH','BS','CF','DT','NP','SA','SO','SP'

Office BDM

Dhiraj Dhanda

I joined the company as an intermediary sales consultant in 2019 before moving to my role as an office-based business development manager in 2022. I’ve experience in various financial services positions, including a relationship development role and as a regional account manager. I really enjoy solving problems and if this results in the right outcome for you and your clients, then all the better. You can always approach me for your new business enquiries, help with existing cases or just a chat about mortgages.

Dhiraj Dhanda

Nearest BDM

Joe Baxter

I’ve been working in financial services for the past five years, during which time I’ve developed an in-depth understanding of the property market. I’m experienced at dealing with complex enquiries and helping guide brokers through what can a challenging process. I take a real pride in approaching every case with an open mind, assessing each one I receive individually and never treating two the same.

Joe Baxter

Nearest BDM

'b','CV','DY','GL','HR','LD','LL','OX','SN','SY','WR'

Office BDM

Zoe Bradin

My responsibilities include bringing in new business by promoting the buy to let and residential opportunities we offer. I’m dedicated to supporting applications from submission to completion, and I enjoy helping brokers with their queries by putting my problem-solving skills to use on their complex cases. I bring a wealth of experience and understanding of the mortgage process from my previous roles working in sales, servicing, pre-completions and as part of our Broker Liaison Team. With a detailed knowledge of the mortgage market, I understand the challenges brokers face and I’m happy to assist them with their cases.

Zoe Bradin

Nearest BDM

Claire Aston

I’m responsible for looking after brokers in the West Midlands, having joined the company in August 2017. My role includes building and maintaining relationships with brokers in my region, helping to bring in new business and showing you how we can provide solutions to meet your clients’ needs. I’m passionate about finding answers to your most challenging cases, and providing you with the support you need during the processing of an application.

Claire Aston

Nearest BDM

'BB','BD','BL','CH','FY','l','LA','m','OL','PR','WA','WN'

Office BDM

Vijay Badhan

I joined the company in 2019 and bring nearly a decade of experience working in the mortgage industry. I started my career in financial services in 2013 and have worked in a number of different roles, including positions in sales support. I particularly enjoy working on complex enquiries and love it when I can achieve a positive outcome for you and your clients.

Vijay Badhan

Nearest BDM

Gareth Heywood

I joined the company in 2018 after years working predominantly as a mortgage broker. My experience means I understand the pressures and frustrations that you can face, and stands me in good stead to find the answers to your clients’ most complex cases. I enjoy the role and the opportunities it gives me to form meaningful relationships immensely, and there’s nothing I enjoy more than providing a solution to a seemingly impossible situation.

Gareth Heywood

Nearest BDM

'AB','BT','CA','DD','DG','EH','EX','FK','g','GY','HS','IM','IV','JE','KA','KW','KY','ML','PA','PH','PL','TA','TD','TQ','TR','ZE'

Office BDM

Jordan Baker

I joined the company in 2023 as an office-based business development manager and I enjoy working closely with brokers, building trust and educating them about our products. My previous history of work in financial services has helped me to understand the kinds of challenges brokers face and how important it is for them to meet their customers’ expectations. Brokers can come to me with any criteria questions. I love problem solving and putting my knowledge to the test when helping with more complex cases. I welcome the opportunity to find a solution for them by seeing whether their case can fit with one or another of our brands.

Jordan Baker

Nearest BDM

Michael Walsh

I joined the company in 2018 and am responsible for looking after brokers in Scotland and, since 2021, the North East of England. My role involves building and maintaining relationships with brokers across my region and showing you the opportunities that working with us can provide. I’ve been in the mortgage industry for more than 20 years and still get a real kick from developing –long-lasting relationships which benefit brokers and their clients.

Michael Walsh

Nearest BDM

'BN','BR','CT','DA','ME','PO','SS','TN'

Office BDM

Nathan Chand

I’ve been with the company since 2018, starting as a lending assessor before becoming a buy to let underwriter nearly two years ago. I’ve worked in finance since 2014 in a variety of roles, including junior stock and foreign exchange broker, and my previous experience as an underwriter means I have a good understanding of our criteria and policies. No matter how complex a case, I’m here to support you from start to finish to ensure the best outcome for your clients.

Nathan Chand

Nearest BDM

Peter Coombes

I’ve been working as a business development manager for the company since 2019. With a detailed knowledge of the market after previous roles as a broker and mortgage advisor, I understand the challenges you and your clients face, and am ready to assist you with your cases. There’s nothing I enjoy more than getting out-and-about to meet brokers and showing you how we can help with our specialist solutions.

Peter Coombes

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